Delivery is free across Hong Kong on orders over HK$500, and HK$50 for orders under this amount.

Orders are usually dispatched within 2 days. Delivery usually takes 2 to 3 business days across Hong Kong. If you have not received your products, feel free to contact us at info@luuna.care

We are currently fulfilling international orders from our Hong Kong warehouse. As such, shipping is free on orders over SG$130 across Singapore and SG$24 for orders under this amount.

Orders are usually dispatched within 2 days. Delivery usually takes 4 to 10 business days. If you have not received your products, feel free to contact us at info@luuna.care

We want you to love what you order. If something isn't right, here's how we'll make it right.

Our return window
You have 14 days from the date you receive your order to request a return. To be eligible, items must be unopened, unused, and in their original packaging and you'll need your order confirmation or proof of purchase.

How to return
If your item meets the criteria above, submit your return request through info@luuna.care. We'll review it within 1–3 working days and, once approved, send you a prepaid return label with instructions on how to send it back.

Items we can't accept back
For hygiene reasons, we're unable to accept returns on menstrual care products (pads, liners, tampons, cups, discs), underwear, or swimwear, whether opened or not.

We also can't accept returns on sale items or gift cards.If you're unsure whether your item is returnable, just ask before you send anything back.

Damaged or wrong items
Please check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us at info@luuna.care straight away.

Exchanges
The quickest way to exchange an item is to return it and place a new order once your return is approved. This keeps things moving faster on both sides.

Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If it has, your refund will be processed back to your original payment method.

Banks and card providers can take a few days to post it on their end — if it hasn't appeared after five working days, get in touch and we'll look into it.